Once your interactive voice response system captures a callerâ€™s information, then what? With most on-prem or cloud IVR systems, getting that voice data into a usable form is a very labor-intensive process. Transcriptionists must be hired to listen to each recording and manually transcribe each word.|
- Highest quality voice-to-text engine â€“ With advanced speech recognition that greatly increases accuracy.
- Automatic address verification â€“ Every address is compared to both postal service records and Google maps. Inaccurate addresses are either automatically corrected or flagged for review.
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